Privacy Policy

1. Who we are

This website is operated by J&F INDIA PRIVATE LIMITED, registered in India under the Companies Act, 2013. We provide engineering, BIM, MEPF, structural steel detailing, quantity surveying and construction documentation support services for Australia and international project delivery markets.

2. Personal information we collect

We may collect personal information when you use this website, submit a form, request a quote, download material, contact us by email or phone, or communicate with our team.

The types of personal information we may collect include:

• Name and job title.
• Business email address.
• Phone number.
• Company name and business details.
• Project title, project description and service requirements.
• Messages, enquiries, quote requests and related correspondence.
• Technical information such as IP address, browser type, device information, pages visited and website usage data.

3. How we collect personal information

We usually collect personal information directly from you when you complete a website form, send us an email, call us, request a quote, submit a project enquiry or interact with our website.

We may also collect limited technical and usage information through website hosting, analytics, security tools, cookies or similar technologies.

4. Why we collect and use personal information

We collect, hold, use and disclose personal information for business and website purposes, including to:

• Respond to enquiries, quote requests and contact form submissions.
• Understand project requirements and prepare business responses.
• Communicate with prospective clients, clients, suppliers and business contacts.
• Provide information about our services.
• Manage leads, proposals, project discussions and business development activities.
• Improve our website, content, user experience and service communication.
• Protect the security and operation of our website.
• Comply with legal, regulatory, tax, accounting or administrative obligations.

5. Website forms and official email validation

Our website forms may request business contact details and project information. We may validate submitted email domains and may reject generic personal email domains for business enquiry forms. This helps us reduce spam and focus on genuine business enquiries.

6. Cookies and analytics

Our website may use cookies, analytics tools or similar technologies to understand website usage, improve performance and support security. Cookies may collect technical information such as browser type, device type, pages visited and approximate usage patterns.

You can manage cookies through your browser settings. Disabling cookies may affect some website features.

7. How we store and protect personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Personal information may be stored in website systems, email inboxes, business systems, cloud services, hosting environments or internal records used for enquiry handling and business communication.

No method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security, but we aim to use reasonable technical, organisational and administrative safeguards.

8. Disclosure of personal information

We may disclose personal information where reasonably necessary for business, operational, technical or legal purposes. This may include disclosure to:

• J&F group personnel, management and business development teams.
• Employees, contractors or service providers who help us operate the website and respond to enquiries.
• Email, hosting, analytics, security, CRM or cloud service providers.
• Professional advisers, auditors, insurers or legal representatives where required.
• Government, regulatory or law enforcement bodies where required by law.

We do not sell personal information to third-party advertisers.

9. Overseas disclosure

This website is operated by J&F INDIA PRIVATE LIMITED and supports Australian business enquiries. Personal information submitted through this website may be accessed, processed or stored in India and may also be processed through service providers or technology platforms located in other countries.

Where personal information is disclosed overseas, we will take reasonable steps to handle it in accordance with this Privacy Policy and applicable privacy obligations.

10. Direct marketing

We may use business contact details to send relevant service information, follow-up communication or business updates where permitted by law. You may opt out of marketing communications by contacting us or using any unsubscribe method provided in the communication.

11. Access and correction

You may request access to personal information we hold about you or ask us to correct inaccurate, outdated or incomplete information. To make a request, contact us using the details below.

We may need to verify your identity before responding. In some cases, access may be refused where permitted by law, such as where disclosure would affect the privacy of others or legal obligations.

12. Complaints and privacy enquiries

If you have a privacy question, concern or complaint, please contact us first using the details below. We will review your enquiry and aim to respond within a reasonable time.

If you are located in Australia and are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner or another applicable privacy regulator.

13. Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security or content of external websites. You should review the privacy policies of those websites before providing personal information.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business processes or legal obligations. The updated version will be published on this page with a revised update date.

15. Contact details

For privacy enquiries, access requests, correction requests or complaints, contact:

J&F INDIA PRIVATE LIMITED
Registered Office: Chennai, Tamil Nadu, India
Australian Business Contact: Unit 7, 632 Clayton Road, Clayton South, VIC 3169, Australia
Email: bd@in.jf.ag
General Email: contact@jf.ag
Phone: +61 361 6333 66